Terms and Conditions
Effective Date: January 1, 2024
These Terms and Conditions ("Terms") govern your use of the travel planning services offered by No Mean Adventures ("No Mean Adventures"). By accessing or using the Services, you agree to be bound by these Terms.
1. Services Offered
No Mean Adventures offers a variety of travel planning services, including:
Trip consultation: Discussing your travel goals and preferences to create a personalized itinerary.
Booking services: Arranging flights, accommodation, transportation, tours, and activities.
Travel documentation: Assisting with passport applications, visas, and other travel documents.
Concierge services: Providing recommendations and assistance during your trip.
2. Fees and Payment
The fees for our services vary depending on the complexity of your trip and the level of service you choose. We will provide you with a detailed quote before you confirm your booking.
Payment for our services must be made in full before we begin working together. We accept a variety of payment methods, including credit cards, debit cards, and bank transfers.
3. Reschedule Policy
We understand that life happens, and sometimes you may need to change the date and time of your consultation(s). The following fees apply to reschedules made at different stages of the consultation process:
Rescheduling requests must be made in writing (email is acceptable - send to hello@nomeanadventures.com).
There is no fee for rescheduling more than 24 hours before a scheduled consultation.
Reschedule requests sent within 24 hours of a scheduled consultation are subject to a $10 rescheduling fee.
Please note that consultation fees for no-shows are non-refundable.
3. Cancellation Policy
We understand that plans can change, so we offer a flexible cancellation policy. The following fees apply to cancellations made at different stages of the consultation process:
48 hours before consultation: Full refund of any consultation fee.
Within 48 hours of consultation: 50% refund of consultation fee.
No-show: Consultation fee is non-refundable.
4. Responsibilities
No Mean Adventures acts as a travel agent, not as a tour operator or travel provider. We are responsible for supporting your travel arrangements according to your instructions and providing you with information about your trip. However, we are not responsible for any losses or damages caused by:
Acts of God, natural disasters, or other events beyond our control.
Changes made by airlines, hotels, or other travel providers.
Your own actions or negligence.
We recommend that you purchase travel insurance to protect yourself against unforeseen events.
5. Intellectual Property
The content on this website, including text, images, and logos, is the property of No Mean Adventures and is protected by copyright law. You may not use any of this content without our express written permission.
6. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Indiana, without regard to its conflict of laws provisions.
7. Dispute Resolution
No Mean Adventures is committed to resolving any disputes arising from your use of our services in a fair and efficient manner. We encourage you to contact us directly at hello@nomeanadventures.com if you have any concerns or disagreements. We will gladly attempt to resolve any issues informally and amicably.
However, if a formal dispute arises, the following provisions will apply:
Governing Law: All disputes arising from or relating to the Terms shall be governed by and construed in accordance with the laws of the State of Indiana, without regard to its conflict of laws provisions.
Jurisdiction: You agree that any legal action or proceeding arising out of or relating to the Terms shall be brought exclusively in the courts of the State of Indiana. You consent to the jurisdiction of such courts over your person and the subject matter of any such action or proceeding.
Arbitration: Any dispute or controversy arising out of or relating to these Terms, the breach thereof, or your access or use of the Services, shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association ("AAA") then in effect, except as provided herein. The arbitration shall be held in Indianapolis, Indiana, and the decision of the arbitrator shall be final and binding on the parties. The judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
Exceptions to Arbitration: You or No Mean Adventures may opt out of the above-mentioned mandatory arbitration provision by sending written notice to the other party within thirty (30) days of the date you first accepted the Terms. If you or No Mean Adventures opt out of arbitration, then any dispute or controversy arising out of or relating to these Terms, the breach thereof, or your access or use of the Services, shall be subject to the exclusive jurisdiction of the courts of the State of Indiana, as stated above.
Please note: This dispute resolution provision is subject to change. We will post any changes to this section on this website. Your continued use of the Services after any changes to the dispute resolution provision constitutes your acceptance of such changes.
We hope that you will never need to use this dispute resolution provision. However, we believe it is important to have a clear and fair process in place to resolve any disagreements that may arise.
8. Privacy Policy
No Mean Adventures takes your privacy seriously. We are committed to protecting your personal information and respecting your privacy choices. This Privacy Policy outlines how we collect, use, and disclose your information when you use our services.
We collect personal information from you in a variety of ways, including:
Information you provide directly: This includes your name, email address, phone number, travel preferences, and any other information you choose to share with us.
Information we collect automatically: When you visit our website or use our services, we may automatically collect information about your device, such as your IP address, browser type, operating system, and how you interact with our website.
Information from third parties: We may also receive information about you from third parties, such as travel providers and social media platforms.
We use your information to:
Provide you with our services, such as planning your trip and booking travel arrangements.
Communicate with you about your trip, including sending you confirmation emails and important updates.
Improve our services by analyzing how you use our website and services.
Personalize your experience by recommending travel destinations and experiences that you might enjoy.
Comply with legal requirements.
We will not share your personal information with third parties except in the following circumstances:
If you have hired No Mean Adventures to fulfill your travel arrangements, we will share your information with travel providers, such as airlines, hotels, and tour operators.
To comply with legal requirements, we may share your information with government agencies or other third parties when required by law.
To protect your safety or the safety of others, we may share your information with law enforcement or other third parties in emergency situations.
We strive to keep your information safe and secure. We use a variety of security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure. You have the right to access, update, or delete your personal information. You can also opt out of receiving marketing communications from us. To learn more about your privacy choices, or if you have any questions about this Privacy Policy, please contact us at hello@nomeanadventures.com.
We may update this Privacy Policy from time to time and will post any changes to this Privacy Policy on this website. Your continued use of the Services after any changes to the Privacy Policy constitutes your acceptance of such changes.
9. Limitation of Liability
While No Mean Adventures strives to provide accurate and reliable information and services, we cannot guarantee that everything will always go perfectly.
To the fullest extent permitted by applicable law, No Mean Adventures shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or relating to your use of the Services, even if No Mean Adventures has been advised of the possibility of such damages.
However, in no event shall No Mean Adventures' total liability to you for all damages, losses, and causes of action exceed the amount paid by you to No Mean Adventures for the Services in question.
Specifically, No Mean Adventures shall not be liable for any of the following:
Acts of God, natural disasters, or other events beyond our control.
Changes made by airlines, hotels, or other travel providers.
Your own actions or negligence.
Any errors or omissions in the information provided on our website or in our services.
Any loss or damage caused by viruses, malware, or other harmful software.
We strongly recommend that you purchase travel insurance to protect yourself against unforeseen events. By using our services, you agree to this limitation of liability. Thank you for your understanding.
10. Contact Us
If you have any questions about these Terms, please contact us at hello@nomeanadventures.com.
Additional Information:
We reserve the right to modify these Terms at any time. The revised Terms will be posted on nomeanadventures.com. Your continued use of the Services after any changes to the Terms constitutes your acceptance of such changes.